Shipping Policy

At Bellezora, we are committed to providing a smooth, reliable, and enjoyable shopping experience from the moment you place your order until it arrives at your doorstep. Please review our shipping policy below for information regarding order processing, delivery times, shipping methods, and other important details.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak shopping periods, promotional events, product launches, or holidays, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Destinations

Bellezora proudly ships to customers in many countries and regions worldwide.

Shipping availability may vary depending on local regulations, carrier restrictions, or logistical limitations.

If we are currently unable to deliver to your location, you will be notified during the checkout process.

Estimated Delivery Time

Estimated delivery times vary depending on your destination and selected shipping method.

Typical delivery estimates are:

• United States: 7–12 Business Days
• Canada: 8–15 Business Days
• United Kingdom: 6–10 Business Days
• Australia & New Zealand: 8–15 Business Days
• Europe: 7–15 Business Days
• Other International Destinations: 10–20 Business Days

Please note that these timeframes are estimates only and are not guaranteed delivery dates.

Shipping Costs

Shipping fees are calculated during checkout based on your delivery destination and order value.

From time to time, Bellezora may offer Free Shipping Promotions on qualifying orders. Any applicable shipping promotions will be clearly displayed on our website.

Shipping fees are non-refundable once an order has been shipped, except where required by applicable law.

Order Tracking

After your order has been dispatched, you will receive a confirmation email with tracking information.

Tracking updates are provided directly by the shipping carrier. Please allow 24–72 hours for tracking information to become available after shipment.

If you experience any issues locating your shipment, our customer support team will be happy to assist you.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.

Bellezora has no control over customs procedures or fees and cannot predict the amount of any applicable charges.

Shipping Delays

While we strive to deliver every order within the estimated timeframe, unexpected delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions
• Customs inspections
• Transportation disruptions
• Carrier delays
• Public holidays
• High shipping volumes
• Natural disasters
• Government regulations
• Global logistics disruptions

We appreciate your patience should any unexpected delays arise, and our support team is always available to help track down a delayed order.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If an order is delayed, misdelivered, or incurs additional shipping costs due to incorrect or incomplete address information, Bellezora will make every reasonable effort to help resolve the issue with the carrier, though we cannot guarantee changes once an order has entered processing or has been shipped.

If you notice an error in your shipping information, please contact us as soon as possible so we can try to correct it before dispatch.

Lost or Stolen Packages

If your order is marked as delivered by the shipping carrier but you have not received it, please contact our customer support team as soon as possible. We take these situations seriously and will do our best to help, including:

• Contacting the shipping carrier on your behalf to investigate
• Filing a claim with the carrier where applicable
• Working with you toward a suitable resolution, which may include a reshipment, store credit, or refund, depending on the outcome of the investigation

While responsibility for a package generally transfers to the customer once delivery is confirmed by the carrier, we are committed to assisting every customer in good faith and will not simply close the matter without helping you seek a resolution.

Split Shipments

To ensure faster delivery, items from the same order may occasionally be shipped separately from different fulfillment locations.

If this occurs, you will receive separate tracking information for each shipment where applicable.

You will not be charged any additional shipping fees due to split shipments initiated by Bellezora.

Refused Deliveries

If a customer refuses delivery or is unable to accept an order, resulting in the package being returned to us, we will reach out to help resolve the situation and discuss the best next steps with you.

In such cases, any return shipping, customs, or storage fees actually incurred by Bellezora may be deducted from an eligible refund. We will always communicate these costs clearly before finalizing your refund, and we'll work with you to keep any such deductions fair and reasonable.

Damaged Packages

If your order arrives visibly damaged, we recommend:

• Inspecting the package before opening whenever possible
• Taking clear photographs of the packaging and damaged items
• Contacting our customer support team within 48 hours of delivery

Providing detailed information helps us resolve shipping claims more efficiently, and we're committed to making it right through a replacement, store credit, or refund as appropriate.

Delivery Confirmation

For certain shipments, the shipping carrier may require a signature upon delivery.

Once delivery has been confirmed by the carrier, Bellezora considers the shipment successfully completed. If you believe there has been an error with this confirmation, please reach out and we will help look into it with the carrier.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us immediately after placing your order.

Because our fulfillment team begins processing orders quickly, we cannot guarantee that changes or cancellations can be accommodated after processing has begun, but we will always try our best to assist.

Force Majeure

Bellezora will make reasonable efforts to fulfill and deliver every order as promised. However, we cannot be held responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, labor disputes, transportation interruptions, customs delays, government actions, or other unforeseen circumstances. In these situations, we will keep you informed and help however we can.

Contact Us

If you have any questions regarding shipping, delivery times, or your order status, please contact our customer support team — we're here to help.

Bellezora Customer Support Email: bellezora@onservice.vip

We sincerely appreciate your trust in Bellezora and are committed to delivering your order with care, reliability, and exceptional service every step of the way.