Return & Refund Policy
At Bellezora, we want you to feel confident with every purchase. If for any reason you are not completely satisfied with your order, we're here to help.
Please review our Return & Refund Policy carefully before submitting a return request.
Return Eligibility
We gladly accept eligible returns within 30 days of the delivery date.
To qualify for a return, all returned items must meet the following conditions:
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Unworn, unused, and unwashed.
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Original tags are still attached.
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Returned in the original packaging whenever possible.
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Free from perfume, makeup, deodorant, stains, pet hair, smoke, or other signs of wear.
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Not altered, damaged, or customized after delivery.
Bellezora reserves the right to refuse returns that do not meet these requirements.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
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Bodysuits
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Lingerie
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Bras
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Underwear
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Swimwear without the original hygiene liner
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Earrings
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Beauty products
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Gift cards
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Final Sale items
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Clearance items marked as non-returnable
Please review product descriptions carefully before placing your order.
How to Start a Return
To request a return, please contact our Customer Support team before sending any items back.
Please include:
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Your order number
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The email address used for your purchase
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The item(s) you wish to return
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The reason for the return
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Photos if the item is damaged, defective, or incorrect
Customer Support Email:
Returns sent without prior authorization may not be accepted.
Return Shipping
Unless the return is due to our error (such as receiving an incorrect, damaged, or defective item), customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as Bellezora cannot guarantee receipt of returned packages that are lost in transit.
Original shipping charges are non-refundable unless required by applicable law.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
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Your order number
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A description of the issue
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Clear photos of the item
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Photos of the packaging, if applicable
After review, we may offer one of the following solutions:
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A replacement item
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A full refund
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A partial refund
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Store credit, where appropriate
Bellezora reserves the right to determine the most appropriate resolution based on the circumstances.
Exchanges
At this time, Bellezora does not offer direct exchanges.
If you wish to receive a different size, color, or style, we recommend returning the original item (if eligible) and placing a new order.
This allows us to process your request as quickly as possible while ensuring product availability.
Refund Process
Once your return has been received and inspected, you will be notified by email regarding the status of your refund.
If approved, refunds will be issued to your original payment method.
Please note:
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Inspection typically takes 3–5 business days after the returned package is received.
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Refund processing by your payment provider may take an additional 5–10 business days, depending on your bank or payment institution.
Processing times may vary by payment method and financial institution.
Partial Refunds
In certain situations, only a partial refund may be issued, including but not limited to:
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Items showing signs of use.
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Items returned without original tags.
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Missing accessories or packaging.
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Returns received outside the eligible return period.
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Damage caused after delivery.
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Returns not in their original condition.
Bellezora will evaluate each return individually.
Order Cancellations
Orders may be canceled before they enter processing.
Once an order has been processed or shipped, it can no longer be canceled and must follow the standard return procedure.
If you need to cancel your order, please contact us as soon as possible after placing it.
Refused or Undeliverable Packages
If an order is refused, abandoned, or returned because of:
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An incorrect shipping address
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Failure to accept delivery
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Failure to pay applicable customs duties or taxes
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Repeated unsuccessful delivery attempts
Any return shipping charges, customs fees, storage fees, or carrier handling charges incurred may be deducted from the eligible refund.
Lost Returns
Customers are responsible for ensuring returned packages arrive safely.
Bellezora is not responsible for return shipments that are lost, delayed, or damaged while being transported back to us.
For your protection, we strongly recommend using a shipping service that provides tracking information.
Fraud Prevention
To protect our customers and our business, Bellezora reserves the right to:
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Decline fraudulent return requests.
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Limit excessive return activity.
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Refuse returns that violate this policy.
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Request additional verification when necessary.
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Suspend accounts suspected of return abuse or fraudulent activity.
Force Majeure
Bellezora shall not be responsible for delays in processing returns or refunds caused by circumstances beyond our reasonable control, including but not limited to natural disasters, transportation disruptions, labor disputes, customs delays, government actions, or other unforeseen events.
Changes to This Policy
Bellezora reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Any changes become effective immediately upon publication on this page.
We encourage customers to review this policy periodically before making a purchase.
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact our Customer Support team.
Bellezora Customer Support
Email: bellezora@onservice.vip
Our team is committed to providing professional, timely, and friendly assistance to ensure every Bellezora customer enjoys a smooth and satisfying shopping experience.
